Cittadinanza Desk

Legal information

Cookie Policy

Which cookies our site uses, for what purpose, for how long, and how to manage your consent — in compliance with the GDPR and the ePrivacy directive.

Last updated: May 17, 2026

Table of contents
  1. What are cookies
  2. Essential cookies
  3. Analytics cookies (opt-in)
  4. Marketing and advertising cookies (opt-in)
  5. How to manage your consent

What are cookies

Cookies are small text files placed by your browser on your device (computer, tablet, smartphone) when you visit a website. They allow the site to recognize your device on subsequent visits and to store certain information (language preferences, login state, consent given, etc.). Other technologies such as browser localStorage or sessionStorage perform similar functions and are subject to the same regulatory framework.

In France and across the European Union, the use of cookies that are not strictly necessary for the operation of the site requires your prior, free, specific, informed, and unambiguous consent. This consent is collected via a banner displayed on your first visit, and it can be changed at any time.

Essential cookies

Essential cookies are required for the technical operation of the site and for the delivery of the service you have requested. They do not require prior consent and are placed automatically.

cd-locale
Stores your language preference (es / en / pt) so the site is displayed in the appropriate language. Duration: 12 months. First-party cookie.
cc_cookie
Stores the record of your choices in the cookie banner (categories accepted or rejected). Indispensable so you are not prompted for consent on every page. Duration: 6 months. First-party cookie.
next-auth.session-token
Session cookie used for secure authentication when accessing protected areas (post-payment document upload). Duration: browser session or 30 days depending on your choice. First-party, secure, HttpOnly cookie.
cf-*
Cookies placed by Cloudflare to protect you and us against DDoS attacks and malicious traffic. Essential for service security. Duration: variable (from a few minutes to 30 days depending on the cookie type).

Analytics cookies (opt-in)

Analytics cookies allow us to understand how visitors use our site, identify technical issues, and improve the user experience. They are placed only if you have given express consent for the "Analytics" category in the cookie banner.

Vercel Analytics
Aggregated audience measurement, with no individual tracking or profiling. IP addresses are anonymized before processing. Duration: 13 months (GDPR limit for analytics data). First-party cookie.

Marketing and advertising cookies (opt-in)

Marketing cookies allow us to measure the effectiveness of our advertising campaigns and, where applicable, show you relevant advertising on other platforms. They are placed only if you have given express consent for the "Marketing" category in the cookie banner.

_fbp
Meta Pixel (Facebook) cookie. Anonymously identifies your browser to enable attribution of conversions to Meta advertising campaigns. Duration: 90 days. Third-party cookie.
_fbc
Meta Pixel cookie used when you arrive on our site after clicking a Meta ad (fbclid parameter). Allows attribution of any resulting conversion to the originating ad. Duration: 90 days. Third-party cookie.

How to manage your consent

On your first visit, a banner invites you to accept all cookies, accept essential cookies only, or customize your choice by category. Your choice is stored for 6 months (cc_cookie); after that period, the banner will reappear so you can confirm or change your selection.

You can change your choice at any time by clicking the "Manage cookies" link present in the footer of every page on the site. Your new choice will immediately replace the previous one.

You may also configure your browser to refuse all cookies or to warn you before a cookie is placed. This setting operates independently of our banner. Please note, however, that refusing essential cookies may prevent certain site features from working, in particular access to protected areas after payment.

CNIL guidance on managing cookies